How to Cancel Lumo AI by Proton and Get a Refund
Lumo AI by Proton subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Lumo AI by Proton billing.
Cancel Lumo AI by Proton on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Lumo AI by Proton in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Lumo AI by Proton until the current billing period ends, then it will not renew.
Cancel Lumo AI by Proton on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Lumo AI by Proton from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Lumo AI by Proton on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Lumo AI by Proton
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Lumo AI by Proton charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Lumo AI by Proton purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Lumo AI by Proton users report about billing
Users report frequent app crashes, poor AI performance (inaccurate or outdated information), and frustrating technical issues like login problems and disappearing chat history. Many feel the AI is overly censored or biased, and some question the value compared to other AI tools despite its privacy focus.
Summarized from 92 recent 1-3 star reviews. Read them before you renew.
Lumo AI by Proton cancellation: frequently asked questions
Does canceling Lumo AI by Proton stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Lumo AI by Proton will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Lumo AI by Proton?
Refunds are handled by Apple or Google, not by Lumo AI by Proton directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Lumo AI by Proton charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Lumo AI by Proton still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Lumo AI by Proton as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Lumo AI by Proton account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Lumo AI by Proton app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Lumo AI by Proton right after I cancel?
No. You keep full access to Lumo AI by Proton until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.