How to Cancel CIBC US Mobile Banking and Get a Refund
CIBC US Mobile Banking subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about CIBC US Mobile Banking billing.
Cancel CIBC US Mobile Banking on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find CIBC US Mobile Banking in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to CIBC US Mobile Banking until the current billing period ends, then it will not renew.
Cancel CIBC US Mobile Banking on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select CIBC US Mobile Banking from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling CIBC US Mobile Banking on its own does not stop billing, you must cancel the subscription here.
How to get a refund for CIBC US Mobile Banking
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the CIBC US Mobile Banking charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the CIBC US Mobile Banking purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What CIBC US Mobile Banking users report about billing
Users complain about frequent app crashes, a confusing and less user-friendly layout, and missing features like running balances and merchant details. Many find the new update more complex and less functional than the previous version.
Summarized from 12 recent 1-3 star reviews. Read them before you renew.
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CIBC US Mobile Banking cancellation: frequently asked questions
Does canceling CIBC US Mobile Banking stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date CIBC US Mobile Banking will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from CIBC US Mobile Banking?
Refunds are handled by Apple or Google, not by CIBC US Mobile Banking directly. On iPhone, go to reportaproblem.apple.com, sign in, find the CIBC US Mobile Banking charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is CIBC US Mobile Banking still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows CIBC US Mobile Banking as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my CIBC US Mobile Banking account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the CIBC US Mobile Banking app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to CIBC US Mobile Banking right after I cancel?
No. You keep full access to CIBC US Mobile Banking until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.