How to Cancel Trusted Traveler and Get a Refund
Trusted Traveler subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Trusted Traveler billing.
Cancel Trusted Traveler on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Trusted Traveler in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Trusted Traveler until the current billing period ends, then it will not renew.
Cancel Trusted Traveler on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Trusted Traveler from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Trusted Traveler on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Trusted Traveler
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Trusted Traveler charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Trusted Traveler purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Trusted Traveler users report about billing
Users complain about poor design and functionality, including issues with photo capture, login verification, and missing features. Many express frustration with the app's inefficiency and lack of improvement over previous versions. Some also report being treated unfairly compared to non-app Global Entry users at airports.
Summarized from 10 recent 1-3 star reviews. Read them before you renew.
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Trusted Traveler cancellation: frequently asked questions
Does canceling Trusted Traveler stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Trusted Traveler will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Trusted Traveler?
Refunds are handled by Apple or Google, not by Trusted Traveler directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Trusted Traveler charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Trusted Traveler still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Trusted Traveler as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Trusted Traveler account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Trusted Traveler app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Trusted Traveler right after I cancel?
No. You keep full access to Trusted Traveler until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.