How to Cancel Shopify Point of Sale (POS) and Get a Refund
Shopify Point of Sale (POS) subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Shopify Point of Sale (POS) billing.
Cancel Shopify Point of Sale (POS) on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Shopify Point of Sale (POS) in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Shopify Point of Sale (POS) until the current billing period ends, then it will not renew.
Cancel Shopify Point of Sale (POS) on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Shopify Point of Sale (POS) from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Shopify Point of Sale (POS) on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Shopify Point of Sale (POS)
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Shopify Point of Sale (POS) charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Shopify Point of Sale (POS) purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Shopify Point of Sale (POS) users report about billing
Users complain about frequent technical issues, including connectivity problems with payment devices and printers, as well as slow performance. Many are frustrated with recent updates removing key features and making the interface less user-friendly. A significant number of reviewers criticize the high cost, especially for features that were previously free or more affordable.
Summarized from 51 recent 1-3 star reviews. Read them before you renew.
Shopify Point of Sale (POS) cancellation: frequently asked questions
Does canceling Shopify Point of Sale (POS) stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Shopify Point of Sale (POS) will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Shopify Point of Sale (POS)?
Refunds are handled by Apple or Google, not by Shopify Point of Sale (POS) directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Shopify Point of Sale (POS) charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Shopify Point of Sale (POS) still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Shopify Point of Sale (POS) as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Shopify Point of Sale (POS) account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Shopify Point of Sale (POS) app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Shopify Point of Sale (POS) right after I cancel?
No. You keep full access to Shopify Point of Sale (POS) until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.