How to Cancel Candy Crush Soda Saga and Get a Refund
Candy Crush Soda Saga subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Candy Crush Soda Saga billing.
Cancel Candy Crush Soda Saga on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Candy Crush Soda Saga in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Candy Crush Soda Saga until the current billing period ends, then it will not renew.
Cancel Candy Crush Soda Saga on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Candy Crush Soda Saga from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Candy Crush Soda Saga on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Candy Crush Soda Saga
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Candy Crush Soda Saga charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Candy Crush Soda Saga purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Candy Crush Soda Saga users report about billing
Users frequently complain about the game becoming excessively difficult at higher levels, often requiring in-game purchases to progress. Many report technical issues like frequent crashes, bugs causing lost progress, and ads disrupting gameplay. Others criticize recent updates for removing features, introducing unwanted changes, or making the game less enjoyable.
Summarized from 137 recent 1-3 star reviews. Read them before you renew.
Candy Crush Soda Saga cancellation: frequently asked questions
Does canceling Candy Crush Soda Saga stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Candy Crush Soda Saga will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Candy Crush Soda Saga?
Refunds are handled by Apple or Google, not by Candy Crush Soda Saga directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Candy Crush Soda Saga charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Candy Crush Soda Saga still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Candy Crush Soda Saga as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Candy Crush Soda Saga account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Candy Crush Soda Saga app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Candy Crush Soda Saga right after I cancel?
No. You keep full access to Candy Crush Soda Saga until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.