How to Cancel AT&T Business Messenger and Get a Refund
AT&T Business Messenger subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about AT&T Business Messenger billing.
Cancel AT&T Business Messenger on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find AT&T Business Messenger in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to AT&T Business Messenger until the current billing period ends, then it will not renew.
Cancel AT&T Business Messenger on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select AT&T Business Messenger from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling AT&T Business Messenger on its own does not stop billing, you must cancel the subscription here.
How to get a refund for AT&T Business Messenger
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the AT&T Business Messenger charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the AT&T Business Messenger purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
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AT&T Business Messenger cancellation: frequently asked questions
Does canceling AT&T Business Messenger stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date AT&T Business Messenger will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from AT&T Business Messenger?
Refunds are handled by Apple or Google, not by AT&T Business Messenger directly. On iPhone, go to reportaproblem.apple.com, sign in, find the AT&T Business Messenger charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is AT&T Business Messenger still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows AT&T Business Messenger as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my AT&T Business Messenger account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the AT&T Business Messenger app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to AT&T Business Messenger right after I cancel?
No. You keep full access to AT&T Business Messenger until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.