How to Cancel Movistar Cloud and Get a Refund
Movistar Cloud subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Movistar Cloud billing.
Cancel Movistar Cloud on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Movistar Cloud in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Movistar Cloud until the current billing period ends, then it will not renew.
Cancel Movistar Cloud on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Movistar Cloud from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Movistar Cloud on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Movistar Cloud
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Movistar Cloud charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Movistar Cloud purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Movistar Cloud users report about billing
Users frequently report that the app requires full access to photos and videos, but many encounter issues where the permission option is missing in settings, blocking access entirely. Many also experience sync and login failures, with errors preventing them from using the app or accessing their files. Additionally, compatibility issues with older iOS versions and devices like iPads are common complaints.
Summarized from 268 recent 1-3 star reviews. Read them before you renew.
Movistar Cloud cancellation: frequently asked questions
Does canceling Movistar Cloud stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Movistar Cloud will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Movistar Cloud?
Refunds are handled by Apple or Google, not by Movistar Cloud directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Movistar Cloud charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Movistar Cloud still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Movistar Cloud as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Movistar Cloud account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Movistar Cloud app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Movistar Cloud right after I cancel?
No. You keep full access to Movistar Cloud until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.