How to Cancel Ubank: Digital Banking and Get a Refund
Ubank: Digital Banking subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Ubank: Digital Banking billing.
Cancel Ubank: Digital Banking on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Ubank: Digital Banking in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Ubank: Digital Banking until the current billing period ends, then it will not renew.
Cancel Ubank: Digital Banking on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Ubank: Digital Banking from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Ubank: Digital Banking on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Ubank: Digital Banking
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Ubank: Digital Banking charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Ubank: Digital Banking purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Ubank: Digital Banking users report about billing
Users frequently report login issues, including app crashes, fingerprint failures, and long loading times. Many complain about intrusive data collection, specifically the app scanning other installed apps without clear justification. Other common frustrations include poor customer service, account access problems, and a lack of user-friendly features like copy-paste or screenshot functionality.
Summarized from 258 recent 1-3 star reviews. Read them before you renew.
Ubank: Digital Banking cancellation: frequently asked questions
Does canceling Ubank: Digital Banking stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Ubank: Digital Banking will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Ubank: Digital Banking?
Refunds are handled by Apple or Google, not by Ubank: Digital Banking directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Ubank: Digital Banking charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Ubank: Digital Banking still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Ubank: Digital Banking as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Ubank: Digital Banking account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Ubank: Digital Banking app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Ubank: Digital Banking right after I cancel?
No. You keep full access to Ubank: Digital Banking until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.