How to Cancel PayStay and Get a Refund
PayStay subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about PayStay billing.
Cancel PayStay on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find PayStay in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to PayStay until the current billing period ends, then it will not renew.
Cancel PayStay on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select PayStay from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling PayStay on its own does not stop billing, you must cancel the subscription here.
How to get a refund for PayStay
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the PayStay charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the PayStay purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What PayStay users report about billing
Users frequently complain about being forced to use the app and pay fees even in free parking zones, with many reporting excessive charges for SMS notifications that are difficult to disable. The app is criticized for its poor user interface, clunky design, and frustrating account management issues, including problems with sign-up, login, and payment setup. Many also dislike the mandatory minimum balance requirement and auto-top-up feature, which they feel is unnecessary and money-grabbing.
Summarized from 402 recent 1-3 star reviews. Read them before you renew.
PayStay cancellation: frequently asked questions
Does canceling PayStay stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date PayStay will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from PayStay?
Refunds are handled by Apple or Google, not by PayStay directly. On iPhone, go to reportaproblem.apple.com, sign in, find the PayStay charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is PayStay still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows PayStay as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my PayStay account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the PayStay app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to PayStay right after I cancel?
No. You keep full access to PayStay until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.