How to Cancel Zupper and Get a Refund
Zupper subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Zupper billing.
Cancel Zupper on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Zupper in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Zupper until the current billing period ends, then it will not renew.
Cancel Zupper on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Zupper from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Zupper on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Zupper
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Zupper charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Zupper purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Zupper users report about billing
Users frequently report that the Zupper app crashes or closes automatically, especially during login or when trying to view flight details. Many complain about being unable to complete purchases due to persistent errors, and there is widespread frustration over the lack of customer support or response to issues.
Summarized from 336 recent 1-3 star reviews. Read them before you renew.
Zupper cancellation: frequently asked questions
Does canceling Zupper stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Zupper will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Zupper?
Refunds are handled by Apple or Google, not by Zupper directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Zupper charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Zupper still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Zupper as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Zupper account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Zupper app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Zupper right after I cancel?
No. You keep full access to Zupper until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.