How to Cancel Americanas and Get a Refund
Americanas subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Americanas billing.
Cancel Americanas on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Americanas in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Americanas until the current billing period ends, then it will not renew.
Cancel Americanas on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Americanas from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Americanas on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Americanas
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Americanas charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Americanas purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Americanas users report about billing
Users report frequent issues with the app's functionality, including problems with redeeming gift vouchers, selecting store pickup, and completing purchases. Many complain about poor navigation, frequent login errors, and lack of customer support. Additionally, there are complaints about high shipping costs and automatic selection of distant pickup locations.
Summarized from 148 recent 1-3 star reviews. Read them before you renew.
Americanas cancellation: frequently asked questions
Does canceling Americanas stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Americanas will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Americanas?
Refunds are handled by Apple or Google, not by Americanas directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Americanas charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Americanas still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Americanas as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Americanas account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Americanas app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Americanas right after I cancel?
No. You keep full access to Americanas until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.