How to Cancel BNP Paribas GOmobile and Get a Refund
BNP Paribas GOmobile subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about BNP Paribas GOmobile billing.
Cancel BNP Paribas GOmobile on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find BNP Paribas GOmobile in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to BNP Paribas GOmobile until the current billing period ends, then it will not renew.
Cancel BNP Paribas GOmobile on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select BNP Paribas GOmobile from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling BNP Paribas GOmobile on its own does not stop billing, you must cancel the subscription here.
How to get a refund for BNP Paribas GOmobile
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the BNP Paribas GOmobile charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the BNP Paribas GOmobile purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What BNP Paribas GOmobile users report about billing
Users frequently report that the app crashes or fails to launch, especially after updates. Many complain about poor functionality, including issues with logging in, slow loading times, and problems with features like BLIK payments. Additionally, users are frustrated with the app's lack of transparency and high fees for basic services.
Summarized from 103 recent 1-3 star reviews. Read them before you renew.
BNP Paribas GOmobile cancellation: frequently asked questions
Does canceling BNP Paribas GOmobile stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date BNP Paribas GOmobile will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from BNP Paribas GOmobile?
Refunds are handled by Apple or Google, not by BNP Paribas GOmobile directly. On iPhone, go to reportaproblem.apple.com, sign in, find the BNP Paribas GOmobile charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is BNP Paribas GOmobile still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows BNP Paribas GOmobile as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my BNP Paribas GOmobile account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the BNP Paribas GOmobile app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to BNP Paribas GOmobile right after I cancel?
No. You keep full access to BNP Paribas GOmobile until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.