How to Cancel ebtEDGE NEW! and Get a Refund
ebtEDGE NEW! subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about ebtEDGE NEW! billing.
Cancel ebtEDGE NEW! on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find ebtEDGE NEW! in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to ebtEDGE NEW! until the current billing period ends, then it will not renew.
Cancel ebtEDGE NEW! on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select ebtEDGE NEW! from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling ebtEDGE NEW! on its own does not stop billing, you must cancel the subscription here.
How to get a refund for ebtEDGE NEW!
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the ebtEDGE NEW! charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the ebtEDGE NEW! purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What ebtEDGE NEW! users report about billing
Users frequently report being unable to log in due to invalid credentials or account lockouts, even when using correct information. Many complain about the app's poor functionality compared to the previous version, including issues with biometrics, password saving, and missing features like benefit details. Additionally, users express frustration with the lack of effective customer support and forced migration to the new app.
Summarized from 351 recent 1-3 star reviews. Read them before you renew.
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ebtEDGE NEW! cancellation: frequently asked questions
Does canceling ebtEDGE NEW! stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date ebtEDGE NEW! will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from ebtEDGE NEW!?
Refunds are handled by Apple or Google, not by ebtEDGE NEW! directly. On iPhone, go to reportaproblem.apple.com, sign in, find the ebtEDGE NEW! charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is ebtEDGE NEW! still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows ebtEDGE NEW! as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my ebtEDGE NEW! account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the ebtEDGE NEW! app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to ebtEDGE NEW! right after I cancel?
No. You keep full access to ebtEDGE NEW! until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.