How to Cancel Kraken: Buy Crypto & Stocks and Get a Refund
Kraken: Buy Crypto & Stocks subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Kraken: Buy Crypto & Stocks billing.
Cancel Kraken: Buy Crypto & Stocks on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Kraken: Buy Crypto & Stocks in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Kraken: Buy Crypto & Stocks until the current billing period ends, then it will not renew.
Cancel Kraken: Buy Crypto & Stocks on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Kraken: Buy Crypto & Stocks from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Kraken: Buy Crypto & Stocks on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Kraken: Buy Crypto & Stocks
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Kraken: Buy Crypto & Stocks charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Kraken: Buy Crypto & Stocks purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Kraken: Buy Crypto & Stocks users report about billing
Users frequently complain about poor customer support, with accounts being blocked or funds held without explanation. Many report the app is extremely slow, buggy, or fails to load after updates. There are also widespread complaints about hidden fees, misleading promotions, and difficulties withdrawing funds.
Summarized from 200 recent 1-3 star reviews. Read them before you renew.
Kraken: Buy Crypto & Stocks cancellation: frequently asked questions
Does canceling Kraken: Buy Crypto & Stocks stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Kraken: Buy Crypto & Stocks will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Kraken: Buy Crypto & Stocks?
Refunds are handled by Apple or Google, not by Kraken: Buy Crypto & Stocks directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Kraken: Buy Crypto & Stocks charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Kraken: Buy Crypto & Stocks still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Kraken: Buy Crypto & Stocks as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Kraken: Buy Crypto & Stocks account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Kraken: Buy Crypto & Stocks app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Kraken: Buy Crypto & Stocks right after I cancel?
No. You keep full access to Kraken: Buy Crypto & Stocks until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.