How to Cancel The Gym Group and Get a Refund
The Gym Group subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about The Gym Group billing.
Cancel The Gym Group on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find The Gym Group in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to The Gym Group until the current billing period ends, then it will not renew.
Cancel The Gym Group on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select The Gym Group from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling The Gym Group on its own does not stop billing, you must cancel the subscription here.
How to get a refund for The Gym Group
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the The Gym Group charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the The Gym Group purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What The Gym Group users report about billing
Users frequently report technical issues with the app, including problems with membership management (freezing/unfreezing, cancellations), compatibility errors, and poor customer service. Many also complain about the app's functionality, such as workout logging, QR code entry, and battery drain. Additionally, there are grievances about gym conditions, including overcrowding, equipment maintenance, and cleanliness.
Summarized from 206 recent 1-3 star reviews. Read them before you renew.
The Gym Group cancellation: frequently asked questions
Does canceling The Gym Group stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date The Gym Group will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from The Gym Group?
Refunds are handled by Apple or Google, not by The Gym Group directly. On iPhone, go to reportaproblem.apple.com, sign in, find the The Gym Group charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is The Gym Group still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows The Gym Group as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my The Gym Group account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the The Gym Group app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to The Gym Group right after I cancel?
No. You keep full access to The Gym Group until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.