Planet Fitness

Planet Fitness

Android

Planet Fitness

(88,800 total reviews)
Health & Fitness

Negative Reviews

0

negative reviews found

What users complain about in Planet Fitness

Users frequently complain about difficulties canceling memberships, with many reporting continued charges after cancellation attempts. The app is criticized for login issues, poor functionality, and redirecting to a website instead of providing app features. Additional complaints include hidden fees, late charges, and overcrowded gyms due to promotions.

  • Hard to cancel membershipHigh
  • App login or functionality issuesHigh
  • Hidden fees and late chargesMedium

AI summary of 252 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Planet Fitness?

Negative reviews on Planet Fitness cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is Planet Fitness rated on Google Play Store?

Planet Fitness has an average rating of 4.7 stars from 88,800 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Planet Fitness have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Planet Fitness, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Planet Fitness worth installing in 2026?

Planet Fitness is highly-rated overall with 4.7 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Planet Fitness?

Browse the Health & Fitness category to compare Planet Fitness against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.