How to Cancel The Lottery Office and Get a Refund
The Lottery Office subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about The Lottery Office billing.
Cancel The Lottery Office on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find The Lottery Office in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to The Lottery Office until the current billing period ends, then it will not renew.
Cancel The Lottery Office on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select The Lottery Office from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling The Lottery Office on its own does not stop billing, you must cancel the subscription here.
How to get a refund for The Lottery Office
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the The Lottery Office charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the The Lottery Office purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What The Lottery Office users report about billing
Users frequently report technical issues with the app, including crashes, login problems, and payment failures. Many complain about misleading prize amounts and unethical advertising practices. The recent app update has also been criticized for making the interface less user-friendly and harder to navigate.
Summarized from 65 recent 1-3 star reviews. Read them before you renew.
Better alternatives to The Lottery Office
Highly rated Entertainment apps with the lowest share of negative reviews, from our weekly store data.
The Lottery Office cancellation: frequently asked questions
Does canceling The Lottery Office stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date The Lottery Office will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from The Lottery Office?
Refunds are handled by Apple or Google, not by The Lottery Office directly. On iPhone, go to reportaproblem.apple.com, sign in, find the The Lottery Office charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is The Lottery Office still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows The Lottery Office as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my The Lottery Office account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the The Lottery Office app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to The Lottery Office right after I cancel?
No. You keep full access to The Lottery Office until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.