BIG W

Android

Woolworths Group

5.0

(12,107 total reviews)

Shopping

View on Google Play View Analytics

Negative Reviews

negative reviews found

What users complain about in BIG W

Users frequently report technical issues with the app, such as glitches, crashes, and login problems. Many complain about poor customer support and difficulties resolving issues with orders or refunds. The Big W Marketplace is criticized for unreliable sellers and lack of buyer protection.

App glitches and crashesHigh
Poor customer supportHigh
Unreliable marketplace sellersMedium

AI summary of 232 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in BIG W?

Negative reviews on BIG W cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is BIG W rated on Google Play Store?

BIG W has an average rating of 4.6 stars from 12,107 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does BIG W have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For BIG W, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is BIG W worth installing in 2026?

BIG W is highly-rated overall with 4.6 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to BIG W?

Browse the Shopping category to compare BIG W against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.