How to Cancel XTB Online Investing and Get a Refund
XTB Online Investing subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about XTB Online Investing billing.
Cancel XTB Online Investing on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find XTB Online Investing in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to XTB Online Investing until the current billing period ends, then it will not renew.
Cancel XTB Online Investing on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select XTB Online Investing from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling XTB Online Investing on its own does not stop billing, you must cancel the subscription here.
How to get a refund for XTB Online Investing
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the XTB Online Investing charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the XTB Online Investing purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What XTB Online Investing users report about billing
Users frequently report that the XTB Online Investing app suffers from severe performance issues, including crashes, slow loading times, and unresponsiveness during critical trading moments. Many complain about the app failing to execute trades or close positions, leading to financial losses. Additionally, there are complaints about poor customer support, high spreads, and hidden fees.
Summarized from 212 recent 1-3 star reviews. Read them before you renew.
XTB Online Investing cancellation: frequently asked questions
Does canceling XTB Online Investing stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date XTB Online Investing will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from XTB Online Investing?
Refunds are handled by Apple or Google, not by XTB Online Investing directly. On iPhone, go to reportaproblem.apple.com, sign in, find the XTB Online Investing charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is XTB Online Investing still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows XTB Online Investing as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my XTB Online Investing account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the XTB Online Investing app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to XTB Online Investing right after I cancel?
No. You keep full access to XTB Online Investing until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.