How to Cancel Movistar Plus and Get a Refund
Movistar Plus subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Movistar Plus billing.
Cancel Movistar Plus on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Movistar Plus in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Movistar Plus until the current billing period ends, then it will not renew.
Cancel Movistar Plus on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Movistar Plus from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Movistar Plus on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Movistar Plus
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Movistar Plus charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Movistar Plus purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Movistar Plus users report about billing
Users frequently report that the app crashes or fails to open, especially during live events like sports matches. Many complain about excessive ads despite paying for a subscription, and others face issues with login problems and frequent session expirations.
Summarized from 453 recent 1-3 star reviews. Read them before you renew.
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Movistar Plus cancellation: frequently asked questions
Does canceling Movistar Plus stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Movistar Plus will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Movistar Plus?
Refunds are handled by Apple or Google, not by Movistar Plus directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Movistar Plus charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Movistar Plus still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Movistar Plus as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Movistar Plus account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Movistar Plus app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Movistar Plus right after I cancel?
No. You keep full access to Movistar Plus until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.