How to Cancel melmo（メルモ） and Get a Refund
melmo（メルモ） subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about melmo（メルモ） billing.
Cancel melmo（メルモ） on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find melmo（メルモ） in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to melmo（メルモ） until the current billing period ends, then it will not renew.
Cancel melmo（メルモ） on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select melmo（メルモ） from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling melmo（メルモ） on its own does not stop billing, you must cancel the subscription here.
How to get a refund for melmo（メルモ）
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the melmo（メルモ） charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the melmo（メルモ） purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What melmo（メルモ） users report about billing
Users frequently report technical issues such as app crashes, login problems, and errors during prescription scanning or appointment booking. Many find the app difficult to use, with complaints about unclear instructions, forced settings, and unnecessary steps like repeated personal information input. Additionally, users are frustrated with limited pharmacy options, frequent updates, and intrusive features like countdown timers and ads.
Summarized from 299 recent 1-3 star reviews. Read them before you renew.
melmo（メルモ） cancellation: frequently asked questions
Does canceling melmo（メルモ） stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date melmo（メルモ） will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from melmo（メルモ）?
Refunds are handled by Apple or Google, not by melmo（メルモ） directly. On iPhone, go to reportaproblem.apple.com, sign in, find the melmo（メルモ） charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is melmo（メルモ） still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows melmo（メルモ） as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my melmo（メルモ） account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the melmo（メルモ） app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to melmo（メルモ） right after I cancel?
No. You keep full access to melmo（メルモ） until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.