How to Cancel EE: Mobile, broadband & tech and Get a Refund
EE: Mobile, broadband & tech subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about EE: Mobile, broadband & tech billing.
Cancel EE: Mobile, broadband & tech on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find EE: Mobile, broadband & tech in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to EE: Mobile, broadband & tech until the current billing period ends, then it will not renew.
Cancel EE: Mobile, broadband & tech on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select EE: Mobile, broadband & tech from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling EE: Mobile, broadband & tech on its own does not stop billing, you must cancel the subscription here.
How to get a refund for EE: Mobile, broadband & tech
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the EE: Mobile, broadband & tech charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the EE: Mobile, broadband & tech purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What EE: Mobile, broadband & tech users report about billing
Users frequently report being unable to log in, with the app either looping back to the login page or failing after multiple verification steps. Many complain about the app being unreliable, with frequent errors, crashes, and inability to perform basic functions like topping up or managing broadband settings. Some users also mention poor customer support and long-standing unresolved issues.
Summarized from 461 recent 1-3 star reviews. Read them before you renew.
EE: Mobile, broadband & tech cancellation: frequently asked questions
Does canceling EE: Mobile, broadband & tech stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date EE: Mobile, broadband & tech will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from EE: Mobile, broadband & tech?
Refunds are handled by Apple or Google, not by EE: Mobile, broadband & tech directly. On iPhone, go to reportaproblem.apple.com, sign in, find the EE: Mobile, broadband & tech charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is EE: Mobile, broadband & tech still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows EE: Mobile, broadband & tech as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my EE: Mobile, broadband & tech account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the EE: Mobile, broadband & tech app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to EE: Mobile, broadband & tech right after I cancel?
No. You keep full access to EE: Mobile, broadband & tech until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.