How to Cancel Halodoc: Doctor & Medicine and Get a Refund
Halodoc: Doctor & Medicine subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Halodoc: Doctor & Medicine billing.
Cancel Halodoc: Doctor & Medicine on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Halodoc: Doctor & Medicine in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Halodoc: Doctor & Medicine until the current billing period ends, then it will not renew.
Cancel Halodoc: Doctor & Medicine on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Halodoc: Doctor & Medicine from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Halodoc: Doctor & Medicine on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Halodoc: Doctor & Medicine
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Halodoc: Doctor & Medicine charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Halodoc: Doctor & Medicine purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Halodoc: Doctor & Medicine users report about billing
Users frequently complain about poor doctor responsiveness, with many reporting unhelpful, template-like answers or being ignored during consultations. Delivery issues are common, with instant deliveries often taking hours or failing to arrive, and some orders being canceled repeatedly. Technical problems like payment errors, app crashes, and inaccurate systems (e.g., AI skin analysis) also frustrate users.
Summarized from 158 recent 1-3 star reviews. Read them before you renew.
Halodoc: Doctor & Medicine cancellation: frequently asked questions
Does canceling Halodoc: Doctor & Medicine stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Halodoc: Doctor & Medicine will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Halodoc: Doctor & Medicine?
Refunds are handled by Apple or Google, not by Halodoc: Doctor & Medicine directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Halodoc: Doctor & Medicine charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Halodoc: Doctor & Medicine still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Halodoc: Doctor & Medicine as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Halodoc: Doctor & Medicine account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Halodoc: Doctor & Medicine app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Halodoc: Doctor & Medicine right after I cancel?
No. You keep full access to Halodoc: Doctor & Medicine until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.