How to Cancel Zé Delivery and Get a Refund
Zé Delivery subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Zé Delivery billing.
Cancel Zé Delivery on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Zé Delivery in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Zé Delivery until the current billing period ends, then it will not renew.
Cancel Zé Delivery on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Zé Delivery from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Zé Delivery on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Zé Delivery
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Zé Delivery charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Zé Delivery purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Zé Delivery users report about billing
Users frequently report receiving damaged, warm, or missing items in their orders, with poor handling by delivery personnel. Many complain about unreliable service, including sudden order cancellations, long wait times, and difficulty contacting customer support. Additional concerns include deceptive promotions, app functionality issues, and unfair labor practices for delivery workers.
Summarized from 22 recent 1-3 star reviews. Read them before you renew.
Zé Delivery cancellation: frequently asked questions
Does canceling Zé Delivery stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Zé Delivery will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Zé Delivery?
Refunds are handled by Apple or Google, not by Zé Delivery directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Zé Delivery charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Zé Delivery still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Zé Delivery as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Zé Delivery account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Zé Delivery app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Zé Delivery right after I cancel?
No. You keep full access to Zé Delivery until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.