How to Cancel Telehealth by SimplePractice and Get a Refund
Telehealth by SimplePractice subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Telehealth by SimplePractice billing.
Cancel Telehealth by SimplePractice on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Telehealth by SimplePractice in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Telehealth by SimplePractice until the current billing period ends, then it will not renew.
Cancel Telehealth by SimplePractice on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Telehealth by SimplePractice from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Telehealth by SimplePractice on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Telehealth by SimplePractice
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Telehealth by SimplePractice charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Telehealth by SimplePractice purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Telehealth by SimplePractice users report about billing
Users frequently report technical issues with the Telehealth by SimplePractice app, including poor connection quality, audio and video problems, and app crashes. Many also mention difficulties joining sessions, with links not working properly or requiring workarounds. Support and updates are described as ineffective, with some users experiencing these problems for months or even years.
Summarized from 122 recent 1-3 star reviews. Read them before you renew.
Telehealth by SimplePractice cancellation: frequently asked questions
Does canceling Telehealth by SimplePractice stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Telehealth by SimplePractice will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Telehealth by SimplePractice?
Refunds are handled by Apple or Google, not by Telehealth by SimplePractice directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Telehealth by SimplePractice charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Telehealth by SimplePractice still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Telehealth by SimplePractice as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Telehealth by SimplePractice account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Telehealth by SimplePractice app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Telehealth by SimplePractice right after I cancel?
No. You keep full access to Telehealth by SimplePractice until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.