PayPay

iOS

PayPay Corporation

5.0

(2,363,747 total reviews)

Finance

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in PayPay

Users frequently complain about issues with identity verification, app crashes or failure to open, and unexpected changes to payment settings. Many also report frustration with poor customer support and usability problems, especially for older users.

Identity verification issuesHigh
App crashes or won't openHigh
Unexpected payment changesMedium

AI summary of 215 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in PayPay?

Negative reviews on PayPay cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is PayPay rated on App Store?

PayPay has an average rating of 4.6 stars from 2,363,747 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does PayPay have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For PayPay, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is PayPay worth installing in 2026?

PayPay is highly-rated overall with 4.6 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to PayPay?

Browse the Finance category to compare PayPay against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.