じゃらん

iOS

Recruit Co.,Ltd.

5.0

(1,188,858 total reviews)

Travel

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in じゃらん

Users frequently complain about server errors and login issues, especially during coupon use. Many find the app's interface unintuitive and frustrating for reservations. Coupon functionality is unreliable, often disappearing or changing discount rates during the booking process.

Server errors during coupon useHigh
Login and app crashesHigh
Unreliable coupon discountsMedium

AI summary of 187 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in じゃらん?

Negative reviews on じゃらん cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is じゃらん rated on App Store?

じゃらん has an average rating of 4.5 stars from 1,188,858 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does じゃらん have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For じゃらん, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is じゃらん worth installing in 2026?

じゃらん is highly-rated overall with 4.5 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to じゃらん?

Browse the Travel category to compare じゃらん against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.