How to Cancel Candy Crush Saga and Get a Refund
Candy Crush Saga subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Candy Crush Saga billing.
Cancel Candy Crush Saga on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Candy Crush Saga in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Candy Crush Saga until the current billing period ends, then it will not renew.
Cancel Candy Crush Saga on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Candy Crush Saga from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Candy Crush Saga on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Candy Crush Saga
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Candy Crush Saga charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Candy Crush Saga purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Candy Crush Saga users report about billing
Users frequently report the game freezing or crashing, especially after using boosters or completing levels, causing lost progress. Many complain about the game becoming overly reliant on purchases to progress, with some levels being nearly impossible without spending money. Excessive and intrusive pop-up ads, as well as misleading or aggressive in-game advertisements, are also major frustrations.
Summarized from 248 recent 1-3 star reviews. Read them before you renew.
Candy Crush Saga cancellation: frequently asked questions
Does canceling Candy Crush Saga stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Candy Crush Saga will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Candy Crush Saga?
Refunds are handled by Apple or Google, not by Candy Crush Saga directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Candy Crush Saga charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Candy Crush Saga still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Candy Crush Saga as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Candy Crush Saga account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Candy Crush Saga app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Candy Crush Saga right after I cancel?
No. You keep full access to Candy Crush Saga until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.