How to Cancel Kotak Bank (New) and Get a Refund
Kotak Bank (New) subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Kotak Bank (New) billing.
Cancel Kotak Bank (New) on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Kotak Bank (New) in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Kotak Bank (New) until the current billing period ends, then it will not renew.
Cancel Kotak Bank (New) on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Kotak Bank (New) from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Kotak Bank (New) on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Kotak Bank (New)
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Kotak Bank (New) charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Kotak Bank (New) purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Kotak Bank (New) users report about billing
Users are highly dissatisfied with the new Kotak Bank app, citing poor performance, a confusing interface, and missing features compared to the old app. Frequent crashes, slow loading, and technical issues like Face ID not working are common complaints. Many users express frustration with the inability to perform basic banking tasks and the lack of user-friendly features.
Summarized from 400 recent 1-3 star reviews. Read them before you renew.
Kotak Bank (New) cancellation: frequently asked questions
Does canceling Kotak Bank (New) stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Kotak Bank (New) will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Kotak Bank (New)?
Refunds are handled by Apple or Google, not by Kotak Bank (New) directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Kotak Bank (New) charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Kotak Bank (New) still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Kotak Bank (New) as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Kotak Bank (New) account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Kotak Bank (New) app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Kotak Bank (New) right after I cancel?
No. You keep full access to Kotak Bank (New) until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.