How to Cancel JRE WALLET and Get a Refund
JRE WALLET subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about JRE WALLET billing.
Cancel JRE WALLET on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find JRE WALLET in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to JRE WALLET until the current billing period ends, then it will not renew.
Cancel JRE WALLET on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select JRE WALLET from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling JRE WALLET on its own does not stop billing, you must cancel the subscription here.
How to get a refund for JRE WALLET
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the JRE WALLET charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the JRE WALLET purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What JRE WALLET users report about billing
Users primarily complain about the inability to link their Mobile Suica accounts, rendering the app unusable for its main purpose. Many also express frustration with unclear app functionality, lack of coupons or benefits, and the requirement to create yet another new account instead of using existing JR East IDs.
Summarized from 40 recent 1-3 star reviews. Read them before you renew.
Better alternatives to JRE WALLET
Highly rated Lifestyle apps with the lowest share of negative reviews, from our weekly store data.
JRE WALLET cancellation: frequently asked questions
Does canceling JRE WALLET stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date JRE WALLET will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from JRE WALLET?
Refunds are handled by Apple or Google, not by JRE WALLET directly. On iPhone, go to reportaproblem.apple.com, sign in, find the JRE WALLET charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is JRE WALLET still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows JRE WALLET as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my JRE WALLET account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the JRE WALLET app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to JRE WALLET right after I cancel?
No. You keep full access to JRE WALLET until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.