How to Cancel DJI Store and Get a Refund
DJI Store subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about DJI Store billing.
Cancel DJI Store on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find DJI Store in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to DJI Store until the current billing period ends, then it will not renew.
Cancel DJI Store on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select DJI Store from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling DJI Store on its own does not stop billing, you must cancel the subscription here.
How to get a refund for DJI Store
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the DJI Store charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the DJI Store purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What DJI Store users report about billing
Users frequently complain about the app being more of a sales tool than a functional flight simulator, with many finding it difficult to access features without aggressive sales prompts. Technical issues like login problems, compatibility with newer DJI devices, and app crashes are also common frustrations. Customer service experiences are often described as poor, with slow responses and unhelpful support.
Summarized from 21 recent 1-3 star reviews. Read them before you renew.
DJI Store cancellation: frequently asked questions
Does canceling DJI Store stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date DJI Store will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from DJI Store?
Refunds are handled by Apple or Google, not by DJI Store directly. On iPhone, go to reportaproblem.apple.com, sign in, find the DJI Store charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is DJI Store still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows DJI Store as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my DJI Store account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the DJI Store app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to DJI Store right after I cancel?
No. You keep full access to DJI Store until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.