ClassPass: Fitness, Spa, Salon

iOS

ClassPass, LLC

5.0

(3,522 total reviews)

Health & Fitness

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in ClassPass: Fitness, Spa, Salon

Users frequently complain about unexpected charges and difficulty canceling memberships, with many reporting being billed after cancellation. The app is criticized for poor customer service, including unresponsive support and refusal to refund credits. Many also find the credit system confusing, with complaints about dynamic pricing, rollover limits, and misleading free trial offers.

Unexpected charges after cancellationHigh
Poor customer serviceHigh
Misleading credit systemMedium

AI summary of 314 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in ClassPass: Fitness, Spa, Salon?

Negative reviews on ClassPass: Fitness, Spa, Salon cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is ClassPass: Fitness, Spa, Salon rated on App Store?

ClassPass: Fitness, Spa, Salon has an average rating of 4.6 stars from 3,522 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does ClassPass: Fitness, Spa, Salon have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For ClassPass: Fitness, Spa, Salon, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is ClassPass: Fitness, Spa, Salon worth installing in 2026?

ClassPass: Fitness, Spa, Salon is highly-rated overall with 4.6 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to ClassPass: Fitness, Spa, Salon?

Browse the Health & Fitness category to compare ClassPass: Fitness, Spa, Salon against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.