How to Cancel Electrify America and Get a Refund
Electrify America subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Electrify America billing.
Cancel Electrify America on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Electrify America in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Electrify America until the current billing period ends, then it will not renew.
Cancel Electrify America on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Electrify America from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Electrify America on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Electrify America
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Electrify America charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Electrify America purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Electrify America users report about billing
Users frequently complain about the Electrify America app being unreliable, with issues like freezing, failing to locate charging stations, and login problems. Many report being overcharged, experiencing glitches with payment holds, and poor customer service that refuses to address refund requests. The app's recent update removing the ability to pre-load funds and replacing it with a $20 hold per charge is also a major frustration.
Summarized from 282 recent 1-3 star reviews. Read them before you renew.
Electrify America cancellation: frequently asked questions
Does canceling Electrify America stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Electrify America will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Electrify America?
Refunds are handled by Apple or Google, not by Electrify America directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Electrify America charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Electrify America still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Electrify America as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Electrify America account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Electrify America app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Electrify America right after I cancel?
No. You keep full access to Electrify America until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.