How to Cancel PureTune: Música Offline and Get a Refund
PureTune: Música Offline subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about PureTune: Música Offline billing.
Cancel PureTune: Música Offline on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find PureTune: Música Offline in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to PureTune: Música Offline until the current billing period ends, then it will not renew.
Cancel PureTune: Música Offline on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select PureTune: Música Offline from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling PureTune: Música Offline on its own does not stop billing, you must cancel the subscription here.
How to get a refund for PureTune: Música Offline
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the PureTune: Música Offline charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the PureTune: Música Offline purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What PureTune: Música Offline users report about billing
Users complain about excessive ads, misleading claims of being ad-free, and poor functionality including failure to download or play music. Many report the app is slow, crashes frequently, or doesn't work offline as promised. Some also mention intrusive notifications and unwanted app behavior.
Summarized from 72 recent 1-3 star reviews. Read them before you renew.
PureTune: Música Offline cancellation: frequently asked questions
Does canceling PureTune: Música Offline stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date PureTune: Música Offline will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from PureTune: Música Offline?
Refunds are handled by Apple or Google, not by PureTune: Música Offline directly. On iPhone, go to reportaproblem.apple.com, sign in, find the PureTune: Música Offline charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is PureTune: Música Offline still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows PureTune: Música Offline as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my PureTune: Música Offline account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the PureTune: Música Offline app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to PureTune: Música Offline right after I cancel?
No. You keep full access to PureTune: Música Offline until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.