How to Cancel Albero di FamilySearch and Get a Refund
Albero di FamilySearch subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Albero di FamilySearch billing.
Cancel Albero di FamilySearch on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Albero di FamilySearch in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Albero di FamilySearch until the current billing period ends, then it will not renew.
Cancel Albero di FamilySearch on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Albero di FamilySearch from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Albero di FamilySearch on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Albero di FamilySearch
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Albero di FamilySearch charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Albero di FamilySearch purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Albero di FamilySearch users report about billing
Users frequently report login issues, app crashes, and difficulty attaching documents or photos. Many complain about restricted access to previously available records and poor performance compared to the website version. Some express frustration with data disappearing or being altered by others without their consent.
Summarized from 169 recent 1-3 star reviews. Read them before you renew.
Albero di FamilySearch cancellation: frequently asked questions
Does canceling Albero di FamilySearch stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Albero di FamilySearch will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Albero di FamilySearch?
Refunds are handled by Apple or Google, not by Albero di FamilySearch directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Albero di FamilySearch charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Albero di FamilySearch still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Albero di FamilySearch as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Albero di FamilySearch account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Albero di FamilySearch app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Albero di FamilySearch right after I cancel?
No. You keep full access to Albero di FamilySearch until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.