How to Cancel Cooltra: E-moped rentals and Get a Refund
Cooltra: E-moped rentals subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Cooltra: E-moped rentals billing.
Cancel Cooltra: E-moped rentals on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Cooltra: E-moped rentals in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Cooltra: E-moped rentals until the current billing period ends, then it will not renew.
Cancel Cooltra: E-moped rentals on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Cooltra: E-moped rentals from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Cooltra: E-moped rentals on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Cooltra: E-moped rentals
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Cooltra: E-moped rentals charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Cooltra: E-moped rentals purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Cooltra: E-moped rentals users report about billing
Users frequently report issues with the app's functionality, including problems with document validation, especially for French users. Many complain about poor customer service, with slow or no responses to inquiries. Additionally, there are numerous reports of unfair charges and billing practices, often without proper justification or communication.
Summarized from 137 recent 1-3 star reviews. Read them before you renew.
Cooltra: E-moped rentals cancellation: frequently asked questions
Does canceling Cooltra: E-moped rentals stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Cooltra: E-moped rentals will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Cooltra: E-moped rentals?
Refunds are handled by Apple or Google, not by Cooltra: E-moped rentals directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Cooltra: E-moped rentals charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Cooltra: E-moped rentals still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Cooltra: E-moped rentals as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Cooltra: E-moped rentals account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Cooltra: E-moped rentals app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Cooltra: E-moped rentals right after I cancel?
No. You keep full access to Cooltra: E-moped rentals until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.