How to Cancel スマートマイナンバー and Get a Refund
スマートマイナンバー subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about スマートマイナンバー billing.
Cancel スマートマイナンバー on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find スマートマイナンバー in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to スマートマイナンバー until the current billing period ends, then it will not renew.
Cancel スマートマイナンバー on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select スマートマイナンバー from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling スマートマイナンバー on its own does not stop billing, you must cancel the subscription here.
How to get a refund for スマートマイナンバー
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the スマートマイナンバー charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the スマートマイナンバー purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What スマートマイナンバー users report about billing
Users overwhelmingly report that the app fails to properly focus the camera when scanning My Number cards, making registration impossible. Many note this issue persists across multiple iPhone models (especially Pro versions) and iOS updates, with no workaround provided. A significant number also criticize poor app stability, unhelpful support, and wasted time due to repeated failed attempts.
Summarized from 73 recent 1-3 star reviews. Read them before you renew.
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スマートマイナンバー cancellation: frequently asked questions
Does canceling スマートマイナンバー stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date スマートマイナンバー will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from スマートマイナンバー?
Refunds are handled by Apple or Google, not by スマートマイナンバー directly. On iPhone, go to reportaproblem.apple.com, sign in, find the スマートマイナンバー charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is スマートマイナンバー still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows スマートマイナンバー as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my スマートマイナンバー account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the スマートマイナンバー app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to スマートマイナンバー right after I cancel?
No. You keep full access to スマートマイナンバー until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.