How to Cancel Urgence Docteurs and Get a Refund
Urgence Docteurs subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Urgence Docteurs billing.
Cancel Urgence Docteurs on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Urgence Docteurs in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Urgence Docteurs until the current billing period ends, then it will not renew.
Cancel Urgence Docteurs on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Urgence Docteurs from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Urgence Docteurs on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Urgence Docteurs
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Urgence Docteurs charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Urgence Docteurs purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Urgence Docteurs users report about billing
Users frequently report being charged fees (ranging from €39 to €250) despite no doctors being available or consultations taking place. Many complain about difficulties in obtaining refunds and poor customer support, with no responses to emails or calls. The app is often described as unreliable, with technical issues and a lack of transparency in payment and account management.
Summarized from 55 recent 1-3 star reviews. Read them before you renew.
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Urgence Docteurs cancellation: frequently asked questions
Does canceling Urgence Docteurs stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Urgence Docteurs will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Urgence Docteurs?
Refunds are handled by Apple or Google, not by Urgence Docteurs directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Urgence Docteurs charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Urgence Docteurs still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Urgence Docteurs as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Urgence Docteurs account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Urgence Docteurs app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Urgence Docteurs right after I cancel?
No. You keep full access to Urgence Docteurs until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.