How to Cancel Connect IQ™ Store and Get a Refund
Connect IQ™ Store subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Connect IQ™ Store billing.
Cancel Connect IQ™ Store on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Connect IQ™ Store in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Connect IQ™ Store until the current billing period ends, then it will not renew.
Cancel Connect IQ™ Store on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Connect IQ™ Store from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Connect IQ™ Store on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Connect IQ™ Store
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Connect IQ™ Store charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Connect IQ™ Store purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Connect IQ™ Store users report about billing
Users frequently report issues with app functionality, including installation problems, connectivity failures with devices, and missing features. Many complain about the app's poor user interface and lack of synchronization with their Garmin watches. Specific features like Spotify integration and surfing metrics are also noted as missing or inadequate.
Summarized from 17 recent 1-3 star reviews. Read them before you renew.
Connect IQ™ Store cancellation: frequently asked questions
Does canceling Connect IQ™ Store stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Connect IQ™ Store will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Connect IQ™ Store?
Refunds are handled by Apple or Google, not by Connect IQ™ Store directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Connect IQ™ Store charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Connect IQ™ Store still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Connect IQ™ Store as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Connect IQ™ Store account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Connect IQ™ Store app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Connect IQ™ Store right after I cancel?
No. You keep full access to Connect IQ™ Store until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.