How to Cancel Alodokter: Chat Bersama Dokter and Get a Refund
Alodokter: Chat Bersama Dokter subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Alodokter: Chat Bersama Dokter billing.
Cancel Alodokter: Chat Bersama Dokter on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Alodokter: Chat Bersama Dokter in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Alodokter: Chat Bersama Dokter until the current billing period ends, then it will not renew.
Cancel Alodokter: Chat Bersama Dokter on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Alodokter: Chat Bersama Dokter from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Alodokter: Chat Bersama Dokter on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Alodokter: Chat Bersama Dokter
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Alodokter: Chat Bersama Dokter charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Alodokter: Chat Bersama Dokter purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Alodokter: Chat Bersama Dokter users report about billing
Users frequently complain about poor customer service, including unresponsive CS teams and inability to cancel orders. Many report issues with medication delivery, such as delays or orders not being processed. There are also complaints about doctors being unresponsive, providing rushed consultations, or not being available as scheduled.
Summarized from 36 recent 1-3 star reviews. Read them before you renew.
Alodokter: Chat Bersama Dokter cancellation: frequently asked questions
Does canceling Alodokter: Chat Bersama Dokter stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Alodokter: Chat Bersama Dokter will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Alodokter: Chat Bersama Dokter?
Refunds are handled by Apple or Google, not by Alodokter: Chat Bersama Dokter directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Alodokter: Chat Bersama Dokter charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Alodokter: Chat Bersama Dokter still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Alodokter: Chat Bersama Dokter as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Alodokter: Chat Bersama Dokter account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Alodokter: Chat Bersama Dokter app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Alodokter: Chat Bersama Dokter right after I cancel?
No. You keep full access to Alodokter: Chat Bersama Dokter until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.