How to Cancel Xplor Playground and Get a Refund
Xplor Playground subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Xplor Playground billing.
Cancel Xplor Playground on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Xplor Playground in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Xplor Playground until the current billing period ends, then it will not renew.
Cancel Xplor Playground on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Xplor Playground from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Xplor Playground on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Xplor Playground
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Xplor Playground charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Xplor Playground purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Xplor Playground users report about billing
Users frequently report login issues, including incorrect password errors even with correct credentials and difficulties with password resets. Many complain about the app being glitchy, slow, and unreliable, with features like photo uploads and notifications not working properly. Educators find the app time-consuming and inefficient, especially for tasks like signing in multiple children or recording observations.
Summarized from 20 recent 1-3 star reviews. Read them before you renew.
Better alternatives to Xplor Playground
Highly rated Education apps with the lowest share of negative reviews, from our weekly store data.
Xplor Playground cancellation: frequently asked questions
Does canceling Xplor Playground stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Xplor Playground will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Xplor Playground?
Refunds are handled by Apple or Google, not by Xplor Playground directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Xplor Playground charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Xplor Playground still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Xplor Playground as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Xplor Playground account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Xplor Playground app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Xplor Playground right after I cancel?
No. You keep full access to Xplor Playground until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.