How to Cancel SMOU - Mobility Services and Get a Refund
SMOU - Mobility Services subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about SMOU - Mobility Services billing.
Cancel SMOU - Mobility Services on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find SMOU - Mobility Services in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to SMOU - Mobility Services until the current billing period ends, then it will not renew.
Cancel SMOU - Mobility Services on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select SMOU - Mobility Services from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling SMOU - Mobility Services on its own does not stop billing, you must cancel the subscription here.
How to get a refund for SMOU - Mobility Services
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the SMOU - Mobility Services charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the SMOU - Mobility Services purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What SMOU - Mobility Services users report about billing
Users frequently complain about the app's poor functionality, including crashes, freezing, and slow performance. Many report difficulties finding available bikes, especially electric ones, and note that stations often appear incorrectly on the map. The recent redesign has also been widely criticized for making the app harder to use, with complaints about unclear station information and intrusive pop-ups.
Summarized from 425 recent 1-3 star reviews. Read them before you renew.
SMOU - Mobility Services cancellation: frequently asked questions
Does canceling SMOU - Mobility Services stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date SMOU - Mobility Services will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from SMOU - Mobility Services?
Refunds are handled by Apple or Google, not by SMOU - Mobility Services directly. On iPhone, go to reportaproblem.apple.com, sign in, find the SMOU - Mobility Services charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is SMOU - Mobility Services still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows SMOU - Mobility Services as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my SMOU - Mobility Services account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the SMOU - Mobility Services app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to SMOU - Mobility Services right after I cancel?
No. You keep full access to SMOU - Mobility Services until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.