How to Cancel Lens AI: Scan Identify and Ask and Get a Refund
Lens AI: Scan Identify and Ask subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Lens AI: Scan Identify and Ask billing.
Cancel Lens AI: Scan Identify and Ask on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Lens AI: Scan Identify and Ask in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Lens AI: Scan Identify and Ask until the current billing period ends, then it will not renew.
Cancel Lens AI: Scan Identify and Ask on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Lens AI: Scan Identify and Ask from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Lens AI: Scan Identify and Ask on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Lens AI: Scan Identify and Ask
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Lens AI: Scan Identify and Ask charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Lens AI: Scan Identify and Ask purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Lens AI: Scan Identify and Ask users report about billing
Users complain about unexpected charges and difficulty canceling subscriptions. Many report the app crashes immediately or fails to open at all. Several mention poor translation functionality and feel the weekly fee is too expensive for the service provided.
Summarized from 10 recent 1-3 star reviews. Read them before you renew.
Lens AI: Scan Identify and Ask cancellation: frequently asked questions
Does canceling Lens AI: Scan Identify and Ask stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Lens AI: Scan Identify and Ask will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Lens AI: Scan Identify and Ask?
Refunds are handled by Apple or Google, not by Lens AI: Scan Identify and Ask directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Lens AI: Scan Identify and Ask charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Lens AI: Scan Identify and Ask still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Lens AI: Scan Identify and Ask as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Lens AI: Scan Identify and Ask account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Lens AI: Scan Identify and Ask app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Lens AI: Scan Identify and Ask right after I cancel?
No. You keep full access to Lens AI: Scan Identify and Ask until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.