How to Cancel Smart Sync and Get a Refund
Smart Sync subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Smart Sync billing.
Cancel Smart Sync on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Smart Sync in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Smart Sync until the current billing period ends, then it will not renew.
Cancel Smart Sync on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Smart Sync from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Smart Sync on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Smart Sync
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Smart Sync charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Smart Sync purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Smart Sync users report about billing
Users frequently report issues with pairing their smartwatches to the app, particularly on iPhones, often failing at the QR code scanning stage. The app is criticized for its lack of compatibility with newer iOS versions and frequent logouts that require resetting the watch. Additionally, users express dissatisfaction with the limited and poorly designed watch faces.
Summarized from 63 recent 1-3 star reviews. Read them before you renew.
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Smart Sync cancellation: frequently asked questions
Does canceling Smart Sync stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Smart Sync will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Smart Sync?
Refunds are handled by Apple or Google, not by Smart Sync directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Smart Sync charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Smart Sync still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Smart Sync as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Smart Sync account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Smart Sync app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Smart Sync right after I cancel?
No. You keep full access to Smart Sync until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.