How to Cancel Octopus Labs and Get a Refund
Octopus Labs subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Octopus Labs billing.
Cancel Octopus Labs on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Octopus Labs in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Octopus Labs until the current billing period ends, then it will not renew.
Cancel Octopus Labs on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Octopus Labs from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Octopus Labs on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Octopus Labs
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Octopus Labs charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Octopus Labs purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Octopus Labs users report about billing
Users report frequent login and account creation issues, including problems with password fields and session expirations. Many find the app nonfunctional or stuck on loading screens, while others criticize its limited compatibility with devices and brands.
Summarized from 38 recent 1-3 star reviews. Read them before you renew.
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Octopus Labs cancellation: frequently asked questions
Does canceling Octopus Labs stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Octopus Labs will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Octopus Labs?
Refunds are handled by Apple or Google, not by Octopus Labs directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Octopus Labs charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Octopus Labs still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Octopus Labs as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Octopus Labs account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Octopus Labs app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Octopus Labs right after I cancel?
No. You keep full access to Octopus Labs until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.