How to Cancel MoneySavingExpert and Get a Refund
MoneySavingExpert subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about MoneySavingExpert billing.
Cancel MoneySavingExpert on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find MoneySavingExpert in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to MoneySavingExpert until the current billing period ends, then it will not renew.
Cancel MoneySavingExpert on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select MoneySavingExpert from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling MoneySavingExpert on its own does not stop billing, you must cancel the subscription here.
How to get a refund for MoneySavingExpert
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the MoneySavingExpert charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the MoneySavingExpert purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What MoneySavingExpert users report about billing
Users frequently report login and password reset issues, with many unable to access their accounts despite multiple attempts. The app's design and functionality are criticized for being poorly optimized, especially on iPads, and for having broken links or features that don't work as expected. Many find the app less user-friendly than the website, with navigation and filter application being particularly problematic.
Summarized from 144 recent 1-3 star reviews. Read them before you renew.
MoneySavingExpert cancellation: frequently asked questions
Does canceling MoneySavingExpert stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date MoneySavingExpert will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from MoneySavingExpert?
Refunds are handled by Apple or Google, not by MoneySavingExpert directly. On iPhone, go to reportaproblem.apple.com, sign in, find the MoneySavingExpert charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is MoneySavingExpert still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows MoneySavingExpert as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my MoneySavingExpert account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the MoneySavingExpert app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to MoneySavingExpert right after I cancel?
No. You keep full access to MoneySavingExpert until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.