Samsung Shop

iOS

Samsung Electronics Co., Ltd.

5.0

(5,029 total reviews)

Shopping

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in Samsung Shop

Users frequently complain about poor customer support, delayed or unreliable delivery, and issues with the app's functionality, including bugs and missing features. Many reviewers also express frustration with rigid policies and lack of transparency in pricing and offers.

Poor customer supportHigh
Delayed deliveryHigh
App bugs and glitchesMedium

AI summary of 87 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Samsung Shop?

Negative reviews on Samsung Shop cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Samsung Shop rated on App Store?

Samsung Shop has an average rating of 4.7 stars from 5,029 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Samsung Shop have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Samsung Shop, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Samsung Shop worth installing in 2026?

Samsung Shop is highly-rated overall with 4.7 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Samsung Shop?

Browse the Shopping category to compare Samsung Shop against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.