How to Cancel Pets at Home and Get a Refund
Pets at Home subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Pets at Home billing.
Cancel Pets at Home on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Pets at Home in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Pets at Home until the current billing period ends, then it will not renew.
Cancel Pets at Home on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Pets at Home from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Pets at Home on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Pets at Home
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Pets at Home charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Pets at Home purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Pets at Home users report about billing
Users frequently complain about the app being slow, glitchy, and difficult to use. Common issues include problems with search functionality, payment processing, and voucher redemption. Many also express frustration with the app's reliability and data collection practices.
Summarized from 300 recent 1-3 star reviews. Read them before you renew.
Pets at Home cancellation: frequently asked questions
Does canceling Pets at Home stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Pets at Home will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Pets at Home?
Refunds are handled by Apple or Google, not by Pets at Home directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Pets at Home charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Pets at Home still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Pets at Home as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Pets at Home account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Pets at Home app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Pets at Home right after I cancel?
No. You keep full access to Pets at Home until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.