Expedia

iOS

Expedia, Inc.

5.0

(3,381 total reviews)

Travel

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in Expedia

Users frequently complain about poor customer service, including unhelpful agents and difficulty resolving issues. Many report problems with refunds and cancellations, often due to inflexible policies or miscommunication. Technical issues with the app, such as crashes and glitches, are also common.

Poor customer serviceHigh
Refund and cancellation issuesHigh
App crashes and glitchesMedium

AI summary of 287 recent 1-3 star reviews. Read the full reviews below.

Is Expedia legit and safe? See the trust verdict.

How to cancel Expedia and get a refund.

Is Expedia safe for kids? See the age rating and parent guide.

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Does Expedia pay real money? See the payout reports.

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Frequently Asked Questions

What do users complain about most in Expedia?

Negative reviews on Expedia cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Expedia rated on App Store?

Expedia has an average rating of 4.8 stars from 3,381 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Expedia have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Expedia, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Expedia worth installing in 2026?

Expedia is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Expedia?

Browse the Travel category to compare Expedia against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.