How to Cancel Canvas by Instructure and Get a Refund
Canvas by Instructure subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Canvas by Instructure billing.
Cancel Canvas by Instructure on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Canvas by Instructure in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Canvas by Instructure until the current billing period ends, then it will not renew.
Cancel Canvas by Instructure on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Canvas by Instructure from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Canvas by Instructure on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Canvas by Instructure
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Canvas by Instructure charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Canvas by Instructure purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Canvas by Instructure users report about billing
Users frequently complain about persistent bugs and glitches, especially after updates, making the app slow or unusable. Many report issues with notifications, document viewing, and login problems, often linked to a recent security breach. The app's mobile accessibility and UI changes are also criticized for being less functional than previous versions.
Summarized from 437 recent 1-3 star reviews. Read them before you renew.
Canvas by Instructure cancellation: frequently asked questions
Does canceling Canvas by Instructure stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Canvas by Instructure will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Canvas by Instructure?
Refunds are handled by Apple or Google, not by Canvas by Instructure directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Canvas by Instructure charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Canvas by Instructure still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Canvas by Instructure as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Canvas by Instructure account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Canvas by Instructure app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Canvas by Instructure right after I cancel?
No. You keep full access to Canvas by Instructure until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.